Frequently Asked Questions
Do you have a checklist for getting a home ready for market?
We sure do, you can find that here!
How much lead time is needed to book?
The short answer is the more, the better. That being said, we will always do our best to accommodate all booking requests. Feel free to call us if you have any concerns about lead time.
How many photos should I expect?
We could say we offer unlimited quantities of photos however, we aim to ensure we are capturing the property using the best possible angles and lighting. If you order 40 photos but this home only needs 20, thats what you will get. We charge based on sqft/# of photos and we don’t want to charge you more than what is needed.
Will you clean, move or rearrange furniture prior to taking photos or video?
While we may move a chair or other furniture temporarily to facilitate capturing a particular angle in a room, all listings are shot as is when we arrive. We have a pre-shoot checklist to help you ensure your listing is looking it’s best for the photo shoot!
How long will my media be available?
Clients will have 90 days from the date of delivery to download their media. We are not responsible for the loss of any photos, video or other content that has been deleted after the 90 day period.
How much do you charge for aeriel (drone)photography?
Glad you asked, the fact is we include the charge for this in our standard pricing. As long it is safe and legal to operate our drone at your listing, we are happy to do that for you. We do not discount our rates if it is not possible to complete the aerial work. for any reason beyond our control.
What happens if the weather is bad on the day of the shoot?
Of course no one can control the weather, but we can still take great images when mother nature tries to spoil our plans.
Sky replacements can be discussed if needed for outdoor photos, however bad weather will have little impact on interior photos.
Why don’t you use HDR editing?
While some photographers can make HDR look good, most HDR shots result in unrealistic looking photos. We prefer to use exposure blending, which allows us to create an evenly lit and natural looking image, which provides a much more accurate representation of your listing.
Can homeowners or tenants remain in the home during the photoshoot?
In order to provide the most efficient service, we do prefer that the home is empty of other people while we work. We typically shoot multiple properties in a day and having to work around people can greatly slow down our process.
Do you have a full list of Terms and Conditions?
Yes, you can view them here.
What if I have to cancel a booking?
We understand that sometimes schedules get hectic and things don’t always line up the way we hope. Our cancellation policy requires a minimum of 24 hours notice to avoid cancellation charges.
Why don’t you offer Matterport or iGuide services?
The short answer is that they look like trash. We feel those products are appropriate for marketing homes for sale as they have poor imaging and do very little to evoke an emotion.
It looks like some of my media may be missing or has been altered?
First check with anyone else one your team to see if they have made any changes or possibly deleted your media. Anyone with access to your listings can make changes to websites, re-ordering photos, property descriptions and much more. They can also delete media.
If it is beyond the 90 day period after delivery, we may not be able to help as we regularly purge our storage of old projects.
What are your rates?
We know that is an important question, but the fact is most of what we do is custom for each of our clients. Rates for non-custom work are competitive with other industry professionals and you can give us a call or send us an email to discuss what your needs are.